Grappling once again with the sinking feeling that comes from a new gizmo not working quite as expected, frustration isn't exactly lessened by the added gush in this helpdesk response:
Thanks for reaching out to us! This is a quick confirmation to let you
know that we've received your mail, and will be working as quickly as
possible to respond. If it takes us a bit longer to respond than you'd
like, we apologize for any convenience. We’re working tirelessly behind
the scenes to get back to you.